How much does shipping and delivery cost ?

The Lucky Fin can offer custom shipping quotes, flat rate, discount and/or free shipping during certain promotional periods throughout the year. Shipping cost will vary based upon the sales promotion, weights, size and type of items, ship to locations, type of truck needed for delivery, additional assistance needed, white glove delivery. We as a standard offer curbside shipping and delivery within the continental USA only. Shipping options currently do not include Alaska, Hawaii, Puerto Rico, Guam or other territories. If white glove delivery needed or custom shipping and delivery quote please call store at (423)335-4780. 

Is store pickup available ?

Store pickup is available during store hours if we have the item in stock at our store. Our brick and mortar store address is 5602 Kingsport Hwy, Johnson City, TN 37615. We recommend to call ahead and confirm the item of interest is in stock prior to making trip. 

How long will it take to receive my items ?

Generally if items are in stock in our warehouse or the manufacturer has in stock for quick ship items typically would take 2-4 weeks. Custom items tend to be around the 16 week range and increase from this point due to numerous factors such as the manufacturer delays and backorders, location items are coming from, shipping and container issues. There are too many factors especially with shipping that we can not guarantee any specific dates or time frames. Some of the companies we work with are delivering to us within 2-4 weeks while others take longer. We want our customers informed so the best recommendation we can make is if there is concern for delay to please give us a call at (423)335-4780 or email us at info@luckyfinhomestore.com so that we can give you the best estimate to assist in your decision making process.

What are your brick and mortar store hours? 

Store Hours: Wednesday through Saturday 10 am to 6 pm EST. Sunday 1 pm to 5 pm. Closed on Monday and Tuesday. Daily store hours are always subject to change without notice. There may be variable hours on holidays so customer may call store at (423)335-4780 to verify business hours.

What can I expect for taxes ?

Customers that place an order online to be delivered outside the state of Tennessee will not be charged sales tax by The Lucky Fin but it is your responsibility to make sure you follow the tax laws of the respective state for which the merchandise will be delivered. Tennessee sales tax must be collected for but not limited to: In-store retail purchases, Items shipped to an address in Tennessee, customer or entity acting in behalf of the customer comes to our store or warehouse to pick up merchandise. Current Tennessee sales tax for our location is 9.5%. 

Returns and Exchanges?

Please refer to our Terms of Service under the Store Information section on the website.

Do you offer Layaways ?

We currently do not offer a Layaway program as we find many of our customers like to use credit card for payment as many offer discounted interest promotions and allows customer to leave with the item without waiting for the completion of a layaway payment plan. 

What kind of warranty are on the items that are purchased?

Most items that we sell are based on the manufacturers warranty in which many of the companies we work with will offer 1 year. The warranty plans will vary between all manufacturers as some of our companies can have select waranties that cover several years so our best recommendation is to go to the manufacturer website if this information is not offered on our site or you may give us a call at (423)335-4780 or email us at info@luckyfinhomestore.com so that we may assist you.

Do you offer extended warranties?

Yes. We offer extended warranties that exceed the manufacturer warranty with Guardsman. Guardsman is one of the largest reliable warranty companies in the furniture market today. We offer several types of plans that include leather, fabric, wood, rugs and even some lighting.

Where can I find information about The Lucky Fin Homestore bedding and 100 nights of sleep trial information?

Please refer to our Terms of Service under the Store information section on the store website and look under Returns and The Lucky Fin Homestore Bedding and 100 Nights of Sleep Trial Information section.

Where can I find detailed information about all store policies such as shipping expectations, delivery options, taxes, refunds etc..?

Please refer to our Terms of Service under the Store Information section on the website.

How do I get in touch for additional questions ?

You can reach out via chat on the website during standard business hours or you can call our store (423) 335-4780 or you can email us at info@luckyfinhomestore.com