General terms & conditions

THE LUCKY FIN TERMS AND CONDITIONS

IT IS UP TO YOU TO REVIEW THESE TERMS AND CONDITIONS OF THE LUCKY FIN “STORE” BOTH BRICK AND MORTAR STORE AND LUCKYFINHOMESTORE.COM ONLINE WEBSITE STORE IN ADDITION TO OTHER PLATFORMS THE LUCKY FIN MAY USE TO SELL ITEM(S) AND THEIR RESPECTIVE TERMS AND CONDITIONS.

MERCHANDISE SOLD BY THE LUCKY FIN BOTH ONLINE AND IN BRICK AND MORTAR STORE ARE FOR PERSONAL USE ONLY AND NOT FOR COMMERCIAL USE UNLESS OTHERWISE STATED.

CHANGES TO TERMS OF BRICK AND MORTAR RETAIL STORE AND WEBSITE: WE RESERVE RIGHT TO MODIFY, CHANGE OR AMEND TERMS OF USE ON ALL CONDITIONS, TERMS AND POLCIES AT ANY TIME AND AT ANY OF OUR LOCATIONS BOTH PHYSICAL BRICK AND MORTAR STORE AND ECOMMERCE ONLINE WEBSITE WITH EFFECTIVE IMMEDIATE CHANGES. YOUR AGREEMENT IS UNDERSTOOD DUE TO YOUR CONTINUED USE OF THIS WEBSITE AND/OR STORE VISITATION. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITION OF USE AND POLICY IT IS UNDERSTOOD YOU WILL NOT ENTER WEBSITE OR BRICK AND MORTAR STORE.

PAYMENT: PAYMENT REQUIRED AT TIME OF PURCHASE WE ACCEPT VISA, MASTERCARD, DISCOVER, CASHIERS CHECK UPON BANK VERIFICATION. ADDITIONAL METHODS OF PAYMENT VIA ONLINE PLATFORMS MAY ALSO BE ACCEPTED IN ADDITION TO WHAT IS OFFERED THROUGH BRICK AND MORTAR STORE. WE MAY IN SOME INSTANCES AT LUCKY FIN DISCRETION ACCEPT PERSONAL CHECKS FOR PAYMENT BUT DUE TO THE RISK OF RECEIVING BAD CHECK  THE LUCKY FIN WILL ONLY ACCEPT A CHECK ON THE TERMS THAT PERSONAL CHECK CLEARS FOR PAYMENT INTO LUCKY FIN ACCOUNT PRIOR TO CUSTOMER OBTAINING MERCHANDISE .  FOR IN-STORE PURCHASES WE ALLOW CASH PURCHASE OPTION IN ADDITION TO VISA, MASTERCARD, DISCOVER, CASHIERS CHECK UPON BANK VERIFICATION.  YOU MAY CALL THE LUCKY FIN BRICK AND MORTAR STORE TO SEE IF AMERICAN EXPRESS IS CURRENTLY BEING ACCEPTED.  THIRD PARTY PAYMENT OPTIONS SUCH AS LOANS, LINES OR CREDIT OR OTHER STRUCTURED PAYMENT TERMS MAY BE AVAILABLE BOTH ONLINE AND IN STORE SO PLEASE CALL OR VISIT STORE.

FOR ONLINE OR SPECIAL-ORDER PURCHASES: YOU MAY CALL IN FOR CREDIT CARD PAYMENT AT THE LUCKY FIN BRICK AND MORTAR STORE AT (423) 335-4780 OR MAKE A SECURED PAYMENT ON OUR OFFICIAL WEBSITE LUCKYFINHOMESTORE.COM IF ITEM(S) LISTED ON WEBSITE. IF PAYING VIA MAIL WITH CASHIERS CHECK WE RECOMMEND YOU USE A SERVICE TO TRACK THE PAYMENT AS WE CAN NOT BE HELD LIABLE DUE TO LOST OR DELAYED MAIL ISSUES. NO CASH WILL BE ACCEPTED THROUGH THE MAIL SERVICE SO DO NOT SEND AS WE CAN NOT BE HELD RESPONSIBLE AS CASH IS ONLY TAKEN AT THE LUCKY FIN BRICK AND MORTAR STORE LOCATION ONLY. WHILE IT IS UNDERSTOOD THAT TO ALLOW USE OF CARD PAYMENT THE LUCKY FIN CAN NOT BE HELD RESPONSIBLE FOR ISSUES OF RESULT WITH CREDIT CARD PROCESSING OR BANKING ISSUES DEALING WITH TRANSFER OF PAYMENT FEE(S), TIMELINESS OR INSUFFICENT FUNDS OF CUSTOMER ACCOUNT THAT MAY LEAD TO ADDITIONAL BANK RELATED FEE(S) TO THE CUSTOMER.  WE RESERVE THE RIGHT TO REVOKE STATED OFFERS AND TO CORRECT ERRORS, MISQUOTES OR ANY OMMISIONS OR INACCURACIES AT ANY TIME REGARDLESS OF PAYMENT STATUS PAID OR UNPAID AT ANY LUCKY FIN LOCATION BOTH BRICK AND MORTAR AND/OR WEBSITE. IF SHIPPING QUOTE IS NOT LISTED OR DIFFERENT SHIPPING SPECIFICATIONS NEEDED  YOU WILL HAVE TO CALL US TO RECEIVE SHIPPING QUOTE IN WHICH WE MAY RECEIVE PAYMENT OVER THE PHONE FOR NOT ONLY ITEM(S) OF PURCHASE BUT ALSO SUCH AS BUT NOT LIMITED TO APPLICABLE TAXES, SHIPPING AND HANDLING OR OTHER FEE(S). WE RESERVE THE RIGHT TO OBTAIN OUR MERCHANDISE UNTIL A PAID IN FULL STATUS AND CONFIRMATION OF PAYMENT CLEARANCE INTO OUR RESPECTIVE STORE ACCOUNT(S) NO MATTER WHICH METHOD OF PAYMENT. UNLESS AT THE CUSTOMER REQUEST WE DO NOT KEEP OR HAVE ACCESS TO ANY SENSITIVE ITEMS SUCH AS CREDIT OR DEBIT CARD NUMBERS ON FILE SO IF PAYMENT IS NEEDED YOU MAY BE ASK FOR THE NUMBER EVEN IF YOU HAVE PROVIDED BEFORE.

SHIPPING & DELIVERY: GENERAL INFORMATION-SOME OF THE VEHICLES OF DELIVERY COULD RANGE FROM BUT NOT LIMITED TO: SMALL TRUCKS, BOXED VANS, BOXED TRUCKS WITH OR WITHOUT LIFT GATES AND/OR TRACTOR TRAILERS OF VARYING SIZE SO YOU MUST TAKE CONSIDERATION AND PROVIDE AS MUCH INFORMATION ABOUT DELIVERY SO WE CAN OBTAIN AN ACCURATE QUOTE IN CONSIDERATION OF DELIVERY CONDITIONS. SOME DELIVERY COMPANIES MAY HAVE MINIMAL REQUIREMENTS SUCH AS EXAMPLES BUT NOT LIMITED TO: PAVED ON CONCRETE STREET DELIVERY, STREETS WITH COMMERCIAL ACCESS TO ALLOW ENTRY AND EXIT, TURNING RADIUS CLEARANCE TO SAFELY NAVIGATE WITHOUT HITTING OBSTACLE, NO STREET WEIGHT RESTRICTIONS AND WIDTH AND HEIGHT STANDARDS TO ALLOW SAFE CLEARANCE OF THE DELIVERY VEHICLE AS THESE POSSIBLE REQUIREMENTS INCLUDE ANY TYPE OF PROPERTY BOTH PUBLIC AND PRIVATE. CONSIDERATION SHOULD ALSO BE GIVEN PRIOR TO THE ITEM(S) BEING PURCHASED AS RECOMMENDED TO TAKE MEASUREMENTS TO MAKE SURE THAT ITEM(S) WILL FIT INTO THE HOME SUCH AS THROUGH DOORS, ENTRYWAYS, ELEVATORS, STAIRWELLS AND OTHER SUCH OBSTABLES NOT LISTED. PRIOR TO ARRIVAL OF DELIVERY VEHICLE PLEASE REMOVE APPROPRIATE OBSTACLES TO ALLOW SAFE DELIVERY AND MINIMIZE RISK OF DAMAGE OR INJURY TO PERSON(S) AND/OR PROPERTY. RECOMMEND HAVING A NON-OBSTRUCTIVE WALKWAY IN THE HOME TO UTILIZE FOR THE PLACEMENT OF THE ITEM(S). RECOMMEND HELP BE AVAILABLE IF NEEDED ON DELIVERY DAY FOR UNSEEN CIRCUMSTANCES. IT IS ESSENTIAL TO BE PREPARED PRIOR TO DELIVERY AND TO GIVE AN ACCURATE DESCRIPTION TO THE SHIPPING COMPANY OF ANY OF YOUR REQUIREMENTS SO THAT DELIVERY COMPANY CAN PLAN AHEAD.

 PURCHASED ITEMS FITTING IN THE HOME: IT IS YOUR RESPONSIBILITY TO MAKE SURE ITEMS WILL FIT INTO THE HOME. THIS IS IMPORTANT ESPECIALLY FOR DELIVERY. IT IS UP TO YOU FOR WHOM THE DELIVERY WILL GO TO ENSURE THAT ALL MERCHANDISE WILL FIT INTO HOME AND EXAMPLES SUCH AS BUT NOT LIMITED TO THROUGH DOORWAYS, ELEVATORS, HALLWAYS. DELIVERY DRIVER INCLUDING LOCAL DELIVERY RESERVES THE RIGHT TO EXERCISE JUDGEMENT WITHIN RIGHTS OF OWN COMPANY POLICIES AND PERSONAL DISCRETION WHEN DELIVERING AND LUCKY FIN CAN NOT BE HELD RESPONSIBLE.

DELIVERY DAMAGE WAIVER: YOU AS CUSTOMER WAIVE THE RIGHT TO HOLD THE LUCKY FIN RESPONSIBLE FOR DAMAGE(S) THAT MAY OCCUR AS A RESULT BY THE DELIVERY COMPANY (WHETHER THE LUCKY FIN DELIVERS OR OTHER THIRD PARTY DELIVERY SERVICE) TO YOUR HOME BOTH INSIDE OR OUTSIDE OF THE HOME OR DAMAGE TO PROPERTY FROM DELIVERY OF YOUR ITEMS BY THE DELIVERY COMPANY. THE LUCKY FIN AND/OR THIRD PARTY DELIVERY SERVICES EVEN WITH APPROPRIATE STEPS TAKEN TO PRESERVE ALL PROPERTY FROM RISK OF DAMAGE RESERVES THE RIGHT TO ASK YOU OR YOUR RESPONSIBLE SIGNING INDIVIDUAL OR ENTITY ACTING IN YOUR BEHALF TO SIGN A DAMAGE WAIVER RELEASING LUCKY FIN OF LIABILITY FOR ANY TYPE OF PROPERTY DAMAGE RISK THAT COULD OCCUR BOTH INSIDE AND OUTSIDE OF THE SITE OF DELIVERY.  EVEN IF NO WAIVER IS USED IN THE DELIVERY IT IS IMPLIED THAT YOU UNDERSTAND THAT YOU WAIVED RIGHTS TO HOLD THE LUCKY FIN RESPONSIBLE DUE TO YOUR OPPORTUNITY TO REVIEW THE LUCKY FIN TERMS AND CONDITIONS BEFORE AND AFTER PURCHASE AND PRIOR TO DELIVERY DATE BY REVIEWING TERMS AND CONDITIONS AVAILABLE ON OUR STORE WEBSITE, RECEIVING GENERAL INFORMATION SHEET AT TIME OF PURCHASE IF PURCHASE IN BRICK AND MORTAR STORE AND THE ABILITY TO ASK TO OBTAIN COPY OF TERMS AND CONDITIONS FROM OUR STORE AND ABLE TO CANCEL THE DELIVERY PRIOR TO DELIVERY DATE IF IN DISAGREEMENT WITH AND ARRANGE OTHER METHOD OF PICKING UP ITEM(S). LUCKY FIN AS WELL AS OTHER THIRD-PARTY DELIVERY SERVICES WILL MAKE REASONABLE MEANS TO DELIVER AND PLACE ITEMS AT INTENDED DESINATION BUT LUCKY FIN OR OTHER THIRD-PARTY DELIVERY SERVICE RESERVES THE RIGHT TO MODIFY METHOD OF ITEM(S) DELIVERY, TRANSPORT AND PLACEMENT OF ITEM(S) WITH OR WITHOUT DAMAGE WAIVER RELEASE.

AFTER THE PURCHASING OF ITEM(S) IN BRICK AND MORTAR STORE THE DELIVERY COMPANY WILL CONTACT YOU TO ARRANGE DELIVERY. DURING DELIVERY AND PRIOR TO UNLOADING OF ITEM(S) CUSTOMER MAY DISCUSS WITH DELIVERY TEAM ANY RECOMMENDATIONS THEY HAVE AND IF CUSTOMER OR RESPONSIBLE SIGNING INDIVIDUAL OR ENTITY IN BEHALF OF CUSTOMER DOESN’T AGREE TO THE MODIFICATIONS TAKEN TO MINIMIZE RISK OF DAMAGE TO PROPERTY (WITH OR WITHOUT DAMAGE WAIVER RELEASE) BOTH THE LUCKY FIN AND/OR DELIVERY COMPANY HAS THE RIGHT TO RETURN THE ITEM(S) TO THE TERMINAL AND/OR LOCAL WAREHOUSE AND CUSTOMER MAY AT DISCRETION OF THE LUCKY FIN AND/OR DELIVERY COMPANY MAY FOREFEIT COST OF ORIGINAL DELIVERY SERVICE PAID AND POSSIBLY ADDITIONAL SHIPPING CHARGES MAY BE APPLIED TO CUSTOMER RETURN OF ITEM. ALL SALES ARE FINAL AND IT IS UP TO THE CUSTOMER TO ARRANGE SUBSEQUENT DELIVERY WITH DELIVERY COMPANY UNLESS RETURN TO THE LUCKY FIN WHERE CUSTOMER NEEDS TO CALL TO ARRANGE LUCKY FIN STORE OR WAREHOUSE PICKUP. ITEMS IF RETURNED TO STORE MAY BE PICKED UP WITHIN 7 DAYS OF ITEM(S) RETURNING TO STORE IN ORDER TO AVOID A 25% RESTOCKING FEE.

SHIPPING & DELIVERY LEVEL OF SERVICE OPTIONS:

LOCAL SHIPPING AND DELIVERY IS DEFINED AS SHIPPING WITHIN A 50 MILE ROAD RADIUS TO STORE. THIS IS TYPICALLY UTILIZED FOR IN STORE PURCHASES BY CUSTOMERS LIVING WITHIN 50 MILES OF STORE IN THE STATE OF TENNESSEE. ADDITIONAL CHARGES MAY APPLY FOR DELIVERY OUTSIDE THE 50 MILE RADIUS. THE LUCKY FIN RESERVES THE RIGHT TO COLLECT FOR THE SHIPPING AND DELIVERY CHARGES OR ASK FOR SHIPPING AND DELIVERY CHARGES TO BE PAID DIRECTLY TO THE FREIGHT DELIVERY DRIVER OR COMPANY VIA CERTIFIED FUNDS. WE OFFER DIFFERENT SHIPPING METHODS SUCH AS USPS, UPS, FEDEX, LOCAL AND OTHER INCLUDING WHITE GLOVE SHIPPING CARRIERS BUT THERE MAY BE PRODUCTS WE OFFER WITH LIMITED SHIPPING OPTIONS. WHEN YOU CALL OR RECEIVE QUOTE THEN YOU MUST MAKE KNOWN WHICH IS YOUR PREFERENCE FOR SHIPPING FOR ITEM(S). OUR LARGER ABOVE PARCEL ITEMS SUCH AS FURNITURE HAVE AN OPTION FOR STANDARD CURBSITE, MODIFIED STANDARD, THRESHOLD OR WHITE GLOVE DELIVERY. THE DELIVERY COMPANY DOES NOT PERFORM ANY HAUL AWAY OR REMOVAL SERVICES WITH THE EXCEPTION OF THE WHITE GLOVE DELIVERY THAT WILL ONLY HAUL OFF THE PACKAGING THE ITEM(S) PURCHASED WERE DELIVERED IN. WITH THE EXCEPTION OF AN ITEM BEING DAMAGED IN TRANSIT BY DELIVERY COMPANY NO REFUNDS, CREDITS OR DISCOUNTS WILL BE APPLIED FOR CHANGES IN DELIVERY SERVICE OPTIONS ON DAY OF SERVICE WITHOUT THE DISCRETIONARY APPROVAL OF THE LUCKY FIN. THE LUCKY FIN AND/OR DELIVERY TEAM RESERVES RIGHT TO CHANGE OR MODIFY LEVEL OF SERVICE.

  1. ITEMS CONSIDERED PARCEL USUALLY WOULD COME VIA USPS, FED-EX, DHL, UPS DEPENDENT UPON PACKING AND SHIPPING REQUIREMENTS. ABOVE PARCEL DELIVERY IS TYPICALLY ABOVE 150 LBS AND UTILIZES TRUCKING COMPANIES THAT HANDLE LARGER ABOVE PARCEL ITEM(S) FOR DELIVERY                                                                                                                    
  2. STANDARD DELIVERY (CURBSIDE)- DELIVERED CURBSIDE BY DRIVER OR TO THE BACK OF THE DRIVERS TRUCK. IT IS YOUR RESPONSIBILITY TO ARRANGE ENOUGH HELP AND/OR EQUIPMENT TO MOVE YOUR ITEM(S) INCLUDING HEAVY/BULKY ITEMS FROM CURBSITE TO THE INTENDED DESTINATION. IT IS AT THE DRIVER DISCRETION AND POLICIES OF THEIR RESPECTIVE COMPANY IF DRIVER OFFERS ADDITIONAL SERVICES AT REQUEST OR CUSTOMER.                   
  3. MODIFIED STANDARD (FRONT OF HOME BEFORE THRESHOLD)- DELIVERED TO THE FRONT OF THE HOME WITH OPTION IF AVAILABLE TO PLACE INTO A DRY OR COVERED AREA BUT NOT GOING INTO THE HOME.                                         
  4. THRESHOLD DELIVERY- DELIVERED INTO A DRY AREA JUST INSIDE THE MAIN ENTRANCE OR GARAGE AND NOT INTO ROOM OF CHOICE AS THIS SERVICE JUST INTO MAIN ENTRANCE. ITEM(S) ARE NOT UNPACKED AND PACKAGING MATERIAL IS NOT REMOVED BY THE DELIVERY COMPANY. NO MORE THAN 1 SET OF STAIRS.                                                                                                              
  5. WHITE GLOVE- (PREMIUM DELIVERY OPTION) THIS OPTION ALLOWS FOR DELIVERY OF FURNITURE TO THE HOME AND GENERALLY 2 DELIVERY PEOPLE THAT WILL REMOVE YOUR ITEMS FROM THE DELIVERY TRUCK INTO THE HOME AND ROOM OF CHOICE. THIS TYPICALLY ALLOWS FOR UP/DOWN ONE FLIGHT OF STAIRS. CUSTOMER WITH THIS OPTION GENERALLY DOESN’T NEED TO HELP UNLESS THERE MAY BE ITEM THAT IS HEAVY/BULKY WHERE MORE THAN 2 DELIVERY PEOPLE WOULD BE NEEDED TO CARRY. WHITE GLOVE ONLY INCLUDES THE DELIVERY OF THE NEW ITEM AND REMOVAL OF PACKING MATERIAL THAT ACCOMPANIED ITEM DELIVERY AND SOME POSSIBLY LIGHT ASSEMBLY. REMOVAL OR MOVEMENT OF EXISTING ITEMS IN OR OUTSIDE OF THE HOME PREMISES IS YOUR RESPONSIBILITY. IT IS YOUR RESPONSIBILITY TO BE READY TO ACCEPT THE SHIPMENT OF YOUR ITEM(S)- NOT ALL ITEM(S) SOLD BY THE LUCKY FIN ARE SUITABLE FOR WHITE GLOVE DELIVERY AND/OR OTHER RESPECTIVE DELIVERY SERVICE OPTIONS.

PRICING FOR LOCAL DELIVERY OPTIONS WILL BE DIFFERENT THAN ONLINE WEBSITE PURCHASE DELIVERY OPTIONS AND IF PRICING NOT LISTED PLEASE CALL THE LUCKY FIN STORE OR SEND EMAIL TO INFO@LUCKYFINHOMESTORE.COM TO OBTAIN DELIVERY QUOTE. THERE MAY BE DELIVERY FEE(S) AND CHARGES FROM DELIVERY COMPANY IN ADDITION TO ALREADY PAID OR QUOTED DELIVERY FEE(S) SUCH AS BUT NOT LIMITED TO: OVERWEIGHT ITEM(S) WITH LIFTING CONCERNS, HANDLING FEES,  EXCESS OF ALOTTED TIME OF DELIVERY OCCURS OR OTHER POSSIBLE UNFORESEEN CIRCUMSTANCES IN WHICH THE LUCKY FIN CAN NOT BE HELD RESPONSIBLE FOR. MOST DELIVERY COMPANIES TRY TO MAKE CUSTOMER AWARE OF THIS PRIOR TO SCHEDULED DELIVERY.

FREE SHIPPING AND DISCOUNTED SHIPPING AND DELIVERY IF AVAILABLE- FREE SHIPPING AND DISCOUNTED SHIPPING AND DELIVERY IF AVAILABLE IS FOR ITEMS PURCHASED TO BE DELIVERED WITHIN THE CONTINENTAL UNITED STATES ONLY. THE FREE SHIPPING AND DISCOUNTED DELIVERY OPTION ARE ALL STANDARD CURBSIDE DELIVERIES ONLY. CUSTOMER WILL NEED TO PROVIDE THEIR OWN ASSISTANCE UNLOADING ITEM(S) FROM BACK OF TRUCK AS DRIVER IS NOT RESPONSIBLE FOR ITEM(S) AFTER ITEM(S) LEAVE THE BACK OF DELIVERY TRUCK. IT IS CUSTOMER RESPONSIBILITY TO HAVE EXTRA HELP AVAILABLE IF NEEDED AND BE READY TO UNLOAD ITEM(S) AS TRUCK ARRIVES SO TO AVOID DELAYS. IF CUSTOMER NEEDS A DIFFERENT METHOD OF DELIVERY SUCH AS WHITE GLOVE CUSTOMER MUST CALL THE LUCKY FIN TO OBTAIN PRICE QUOTE FOR THIS SPECIALIZED DELIVERY OPTION. WE RESERVE THE RIGHT TO MAKES CHANGES AT ANY TIME TO OUR FREE SHIPPING AND DISCOUNTED AND DELIVERY PROGRAM BUT IF THIS AFFECTS CUSTOMER ORDER WE WILL NOTIFY PRIOR TO SHIPPING ITEM(S).                                                   

SHIPPING DAY OF DELIVERY- IT IS YOUR RESPONSIBILITY TO BE THERE OR MAKE ARRANGEMENTS FOR ORDER ACCEPTANCE VIA SIGNATURE AT TIME OF DELIVERY. THE LUCKY FIN LOCAL DELIVERY IN ADDITION TO OTHER DELIVERY AND SHIPPING COMPANIES RESERVE THE RIGHT TO CONFIRM YOUR IDENTIFICATION MEANS SUCH AS BUT NOT LIMITED TO: DRIVERS LICENSE, BILL OF LADING COPY, SALES RECEIPT. IF YOU MAKE ARRANGEMENTS WITH ANOTHER PERSON OR ENTITY FOR ACCEPTING THE ORDER YOU WILL STILL BE HELD RESPONSIBLE AS IF IT WAS YOU SIGNING FOR SHIPMENT. IF YOU OR ANOTHER PERSON OR ENTITIY ACTING IN YOUR BEHALF DECIDES TO MAKE ARRANGEMENTS WITH DELIVERY COMPANY TO LEAVE MERCHANDISE WITHOUT A SIGNATURE, YOU WILL WAIVE ALL RIGHTS AND RELEASE THE LUCKY FIN FROM ALL RESPONSIBILITY REGARDING THE SHIPMENT. ANY EXCEPTION TO THE SIGNATURE REQUIREMENT VOIDS THE LUCKY FIN RESPONSIBILITY FOR THE CONDITION OF THE MERCHANDISE OR DELIVERY ISSUES. IF YOU MISS THE SCHEDULED SHIPPING DELIVERY OR IF MULTIPLE ATTEMPTS NEEDED TO DELIVER YOUR ITEM THEN IF ANY ADDITIONAL SHIPPING AND HANDLING CHARGES IT WILL BE YOUR RESPONSIBILITY. DELIVERY COMPANY MAY UTILIZE THE SERVICES OF: DRIVER(S), ASSISTANTS, CONTRACTORS, SUB-CONTRACTORS, EMPLOYEES OF DELIVERY COMPANY. TENTATIVE DATE OF DELIVERY DUE TO UNFORSEEN CIRCUMSTANCES NOT GUARANTEED AND IS ALWAYS SUBJECT TO CHANGE. FEES MAY BE CHARGED IF CUSTOMER APPROVES FOR DELIVERY OF ITEM(S) WITH DELIVERY COMPANY AND CANCELS DELIVERY WITHIN 24 HOURS OF SCHEDULED DELIVERY.

DAMAGES: IF DAMAGES OCCURRED ON ITEM(S) DURING DELIVERY WRITE ON BILL OF LADING IN PRINTED UNDERSTANDABLE ENGLISH WHEN SIGNING OFF ON THE FURNITURE FROM THE DRIVER AND TAKE PICS OF THE ITEM AND CALL THE LUCKY FIN STORE AT (423)335-4780 WHILE DELIVERY DRIVER IS AT RESIDENCE TO MAKE US AWARE OF DAMAGES AND RECEIVE FURTHUR INSTRUCTIONS. MANY ITEM(S) SUCH AS BUT NOT LIMITED T0: LEATHER, WOOD  AND/OR STONE, SOLD BY THE LUCKY FIN ARE UNIQUE AND MANY ARE TRULY ONE OF A KIND AND HAVE ASSOCIATED AGING AND OTHER FACTORS THAT DEFINES THESE ITEM(S) THAT ARE NOT DAMAGES BUT RATHER TELLS A STORY ABOUT THE PIECE.

REPAIR OF DAMAGED PRODUCT: IF DAMAGES OCCURED DURING SHIPPING PLEASE NOTIFY US IMMEDIATELY AND TAKE PICTURES OF THE DAMAGE AND WRITE ON THE BILL OF LADING WITH DELIVERY COMPANY. WE RESERVE THE RIGHT TO USE IN HOUSE OR THIRD PARTY COMPANIES (SUCH AS GUARDSMAN OR RECOMMENDED FURNITURE REPAIR TECHS) TO FIX GOODS THAT MAY HAVE BEEN DAMAGED IN TRANSIT TO CUSTOMER. WE RESERVE THE RIGHT TO REPAIR DAMAGE USING COST EFFECTIVE MEANS IN ORDER TO RESTORE THE DAMAGED ITEM TO ITS ORIGINAL OR WITHIN MEANS NEAR ORIGINAL CONDITION. DAMAGE OR OTHER ISSUES ARISING RELATED TO MANUFACTURER DEFECT ARE USUALLY REPORTED TO THE RESPECTIVE MANUFACTURER TO HELP PROVIDE ASSISTANCE WITH EVALUATION OF PRODUCT DAMAGE AND GUIDANCE UNDER WARRANTY. 

ITEM(S) ORDERS AND DELAYS: IF ITEM(S) ORDERED BY THE LUCKY FIN WERE NOT CURRENTLY IN STOCK AT THE TIME OF PURCHASE THEN CUSTOMER ITEM(S) WOULD HAVE TO BE ORDERED AND THEREFORE MAY CAUSE DELAYS IN OBTAINING ITEM(S). THE LUCKY FIN WILL GIVE THE BEST TENTATIVE DATE OF ARRIVAL BUT THIS TENTATIVE DATE CAN NOT BE GUARANTEED AND IS ALWAYS SUBJECT TO CHANGE. ITEMS MAY BE COMING FROM AN IN-STORE STOCK AND/OR FROM A DISTRIBUTER, SUPPLIER OR MANUFACTURER AS ALWAYS POSSIBLE DELAY. ORDERS ARE SUBJECTED TO THE MANUFACTURER, SUPPLIER OR DISTRIBUTER OR REPRESENTATIVE THEROF TO PRODUCE AND/OR PROVIDE THE ITEM WITH TRANSPORTATION COMPANY TO DELIVER. WE ARE NOT RESPONSIBLE DUE TO DELAYS OF PRODUCTION AND/OR OTHER UNFORSEEN CIRCUMSTANCES AFFECTING DELIVERY AND SUBSEQUENTLY OBTAINING YOUR ITEM(S). ADDITIONAL TIME MAY BE NEEDED FOR CUSTOM ITEMS.

PRICING/DISCOUNTS & MERCHANDISE AVAILABILITY: THE AVAILABILITY OF MERCHANDISE AND PRICING ON THE WEBSITE AS WELL AS THE BRICK AND MORTAR STORE MAY CHANGE WITHOUT NOTICE AT ANY TIME AND WITHOUT NOTICE TO YOU. MERCHANDISE DELAY OF AVAILABILITY FROM MAUFACTURERS, SUPPLIERS AND/OR DISTRIBUTORS IS BEYOND OUR CONTROL AND MAY CHANGE WITHOUT NOTICE SO NOT ALL MERCHANDISE INTENDED FOR STORE AND WEB SUPPLY STOCK MAY BE AVAILABLE OR MAY BE LIMITED.

LUCKY FIN RESERVES THE RIGHT TO HAVE PRICE DIFFERENCES BETWEEN THE SAME MERCHANDISE WHETHER SELLING MERCHANDISE IN THE BRICK AND MORTAR STORE OR ON ECOMMERCE WEBSITE(S). LUCKY FIN RESERVES THE RIGHT TO HAVE ADDITIONAL SALE(S) AND/OR DISCOUNTS BETWEEN THE SAME MERCHANDISE FOR SALE WHETHER SELLING MERCHANDISE IN THE BRICK AND MORTAR STORE OR ON THE ECOMMERCE WEBSITE(S). NO ADDITIONAL MONIES, DISCOUNTS, RETURNS OR REFUNDS WILL BE GIVEN TO OFFSET PRICE DIFFERENCES BETWEEN THE SAME MERCHANDISE FOR SALE WHETHER IT BE IN THE BRICK AND MORTAR STORE OR ON ANY OF OUR RESPECTIVE ECOMMERCE WEBSITE(S).

RETURN & REFUND POLICY:

THE LUCKY FIN RESERVES THE RIGHT TO MAKE THE FINAL DECISION TO ACCEPT AND/OR REJECT ANY CANCELLATIONS, RETURNS, REFUNDS AND/OR CREDITS TO THE CUSTOMER REGARDLESS OF CONDITIONS, SITUATIONS OR OUTCOME. THE LUCKY FIN RESERVES THE RIGHT ON A CASE BY CASE BASIS TO HAVE STIPULATIONS IN ORDER TO APPROVE AND/OR REJECT CANCELLATIONS, RETURNS, REFUNDS AND/OR CREDITS TO THE CUSTOMER. NO REFUSAL OF ORDER, CANCELLATION, RETURN, REFUND AND/OR CREDIT IS ALLOWED FOR SUCH AS BUT NOT LIMITED TO: BUYERS REMORSE OR INABILITY OF ITEM(S) TO FIT INTO HOME OR INABILITY TO MATCH EXISTING HOME DÉCOR WITHOUT APPROVAL OF THE LUCKY FIN. ITEM(S) PURCHASED FROM LUCKY FIN ECOMMERCE WEBSITE(S), THIRD PARTY PLATFORMS OR BRICK AND MORTAR RETAIL STORE THAT WERE IN-STOCK ITEMS OR WERE STOCKED AT WAREHOUSE THAT WERE NOT CUSTOM ORDER OR NOT MANUFACTURER,SUPPLIER OR DISTRIBUTOR ORDER ITEM(S) IN THE CUSTOMER BEHALF AT THE DISCRETION OF THE LUCKY FIN MAY BE RETURNED WITHIN 3 DAYS FROM DAY OF PURCHASE BUT SHIPPING HANDLING AND DELIVERY FEE(S) TO RETURN TO STORE AND A 25% RESTOCKING FEE FOR EACH ITEM RETURNED AND IT WILL BE THE CUSTOMER RESPONSIBILITY. ALL RETURNS MUST BE APPROVED BY THE LUCKY FIN AND IN THE SAME PHYSICAL CONDITION FOR WHICH THE ITEM(S) WAS PURCHASED FROM THE LUCKY FIN AND IF THE ITEM(S) DO NOT MEET THE PHYSCIAL CONDITION FOR WHICH ORIGINALLY PURCHASED THEN THE LUCKY FIN HAS A RIGHT TO REFUSE THE RETURN AND THEREFORE ITEM IS SHIPPED BACK CUSTOMER AND CUSTOMER WOULD ONCE AGAIN YEILD ADDITIONAL SHIPPING FEES. CUSTOMER MUST CALL OR EMAIL THE LUCKY FIN AND ALLOW AT LEAST 24-HOUR RESPONSE WITHIN BUSINESS HOURS BEFORE RETURNS. WE ALWAYS RECOMMEND SHIPPING INSURANCE ON ALL ITEM(S) SHIPPED BUT IF ITEM SHIPPED BACK TO OUR STORE AND WE REFUSE DUE TO DAMAGE IT IS UP TO YOU TO FILE THE CLAIM. ALL CUSTOM ITEM(S) AND ITEM(S) ORDERED DIRECTLY FROM THE MANUFACTURER, SUPPLIER AND/OR DISTRIBUTOR IN CUSTOMER BEHALF IS NON-REFUNDABLE AND NON-RETURNABLE. ALL CLEARANCE ITEMS ARE NON-REFUNDABLE AND NON-RETURNABLE. ANY DAMAGE(S) OR DUE TO MANUFACTURER DEFECT PLASE CALL LUCKY FIN (423) 335-4780. RETURNS MAY REQUIRE A RETURN AUTHORIZATION NUMBER PRIOR TO ACCEPTANCE DUE TO DAMAGE OR DEFECT OR OTHERWISE STATED. IN MOST CASES REQUIRING REFUND IT MAY BE SOONER BUT IT CAN BE UP TO FOUR WEEKS TO RECEIVE REFUND OF MERCHANDISE BECAUSE OF SHIPPING TRANSIT TIME AND RETURN TO COMPANY AND PROCESSSING.

IT IS UNDERSTOOD THAT LUCKY FIN CAN NOT ACCEPT RETURNS ON CUSTOM ITEM(S) OR ITEM(S) ORDERED FROM THE MANUFACTURER, SUPPLIER, AND/OR DISTRIBUTOR IN CUSTOMER BEHALF.  WE RESERVE THE RIGHT FOR IN SHOWROOM OR OUR WAREHOUSE ITEMS NOT CUSTOM OR NOT MANUFACTURER, SUPPLIER OR DISTRIBUTOR ORDER ITEM(S) IN YOUR BEHALF TO HAVE ITEM RETURNED TO THE STORE LESS SHIPPING CHARGES ALREADY INCURRED AND POSSIBLE ADDITIONAL SHIPPING CHARGES TO RETURN TO STORE AND A 25% RESTOCKING FEE IF CANCEL ORDER. BEDDING SUCH AS MATTRESSES ARE NON-RETURNABLE AND NON-REFUNDABLE. UPON BEING NOTIFIED OF AN ORDER BEING RECEIVED BY THE LUCKY FIN IN THE CUSTOMER BEHALF THE CUSTOMER IS GIVEN 10 BUSINESS DAYS TO SET UP DELIVERY AND/OR PICK UP OPTIONS. IF CUSTOMER DOESN’T PICK UP PAID ITEM(S). WITHIN 60 CALENDER DAY TIME-FRAME AFTER NOTIFICATION THE ITEM(S) MAY BE CONSITUTED AS BEING ABANDONED WITH OPTION OF BEING RECLAIMED BY THE LUCKY FIN.

THE LUCKY FIN HOMESTORE BEDDING AND 100 NIGHTS OF SLEEP TRIAL INFORMATION:

THE GOAL OF THE LUCKY FIN HOMESTORE IS TO HELP CUSTOMER CHOOSE THE MATTRESS THAT WILL HELP PROVIDE THE BEST POSSIBLE NIGHT OF SLEEP. THERE ARE MANY FACTORS THAT AFFECT SLEEP QUALITY SUCH AS MUSCULOSKELATAL PAIN, SLEEP APNEA AND OTHER PHYSICAL AILMENTS/CONDITIONS. THESE CONDITIONS MUST BE CONSIDERED IN FINDING THE RIGHT MATTRESS IN ADDITION TO PROVIDING AS OPTIMAL OF APPROPRIATE SPINE ALIGNMENT TO HELP MINIMIZE DISCOMFORT TO THE EXTENT POSSIBLE.

100 NIGHTS OF SLEEP TRIAL: THE LUCKY FIN HOMESTORE OFFERS A 100-NIGHTS OF SLEEP TRIAL ON THE PURCHASE OF ANY MATTRESS PURCHASED AT THE LUCKY FIN HOMESTORE (EXCLUDING CLOSEOUTS, CUSTOM ORDERS, FLOOR MODELS OR AS-IS) TO ALLOW TIME TO MAKE SURE THIS HELPS TO IMPROVE BEST NIGHTS SLEEP POSSIBLE. MANUFACTURERS AND RETAILERS HAVE A RIGHT TO DETERMINE THEIR OWN SLEEP TRIALS AND RETURN POLICIES AND THEREFORE THE LUCKY FIN HOMESTORE POLICY MAY VARY FROM OTHERS. WITH ANY NEW MATTRESS IT WILL TAKE TIME FOR THE BODY TO ADJUST TO THE MATTRESS. STUDIES HAVE SHOWN THAT THERE CAN BE SOME EARLY INITIAL LEVEL OF DISCOMFORT WITH A NEW MATTRESS PURCHASE WHICH IS WHY IT IS RECOMMENDED TO HAVE A 30-NIGHT MINIMUM ADJUSTMENT PERIOD BEFORE CONSIDERING RETURN UNDER THE 100 NIGHTS OF SLEEP TRIAL. THE SLEEP TRIAL BEGINS ON DAY CUSTOMER OR SOMEONE ON BEHALF OF CUSTOMER PICKS UP MATTRESS FROM THE STORE OR THE DAY IT IS DELIVERED IF DELIVERY WAS CHOSEN. THE SLEEP TRIAL ONLY INCLUDES THE MATTRESS AND THIS DOES NOT INCLUDE BASES WHETHER FIXED OR ADJUSTABLE, FOUNDATIONS, SHEETS, PILLOWS, MATTRESSES PROTECTORS OR OTHER BEDDING. IF CUSTOMER IS UNHAPPY WITH THE MATTRESS AFTER 30-NIGHT ADJUSTMENT PERIOD AND BEFORE 101 NIGHT CUSTOMER MAY RETURN MATTRESS PENDING MATTRESS RETURN POLICY*AND LESS ANY APPLICABLE FEES*

*MATTRESS MAY ONLY BE RETURNED AFTER 30-NIGHT ADJUSTMENT PERIOD AND BEFORE THE 101 NIGHT OF SLEEP TRIAL. MATTRESS PURCHASE UNDER 100 NIGHTS OF SLEEP TRIAL REQUIRES USE OF MATTRESS PROTECTOR DURING USE AND IF NOT USED WILL VOID THE SLEEP TRIAL. CUSTOMER MUST SHOW PROOF OF PURCHASE OF MATTRESS AND OTHER ITEM(S) SO KEEP RECEIPT AND DATE OF PURCHASE. MATTRESS MUST BE RETURNED WITH LAW TAG STILL ATTACHED AND BE IN GREAT CONDITION THAT INCLUDES TO BE FREE OF BUGS, EXCESSIVE WEAR AND TEAR, STAINS, MARKS, BLEMISHES AND ODORS TO INCLUDE CIGARETTE SMOKE AS IF NOT RETURNED IN GREAT CONDITION WILL VOID THE SLEEP TRIAL AND RETURN.

*FEES OF RETURN: THE LUCKY FIN HOMESTORE WANTS TO BE VERY TRANSPARENT ON RETURN POLICY OF MATTRESS AND BEDDING. MANY COMPANIES WILL ADVERTISE HASSLE FREE RETURN, NO QUESTIONS ASK AND SLEEP TRIALS AND WARRANTY PLANS THAT ARE JUST TOO MUCH TO BELIEVE BECAUSE IN FACT WHAT IS NOT MENTIONED IS ALL THE DETAILS THAT NEED TO BE PERFORMED AND HIDDEN COST INVOLVED TO SUCCESSFULLY RETURN MATTRESS. AN EXAMPLE OF THESE DETAILS WITH SOME COMPANIES IS SOME MUNICIPALITIES/STATES DO NOT ALLOW MATTRESS DONATIONS WHICH FOR SOME MATTRESS COMPANIES IS A REQUIREMENT IN ORDER TO RETURN MATTRESS SO THEREFORE IF YOU CAN’T DONATE AND PROVE THAT YOU DONATED THEN YOU WON’T EVER ACHIEVE A SUCCESSFUL HASSLE FREE NO QUESTIONS ASK RETURN. WE DO NOT WANT OUR CUSTOMERS GOING THROUGH ALL THIS SO THEREFORE WE OFFER THE TRANSPARENCY OF WHAT IS IN OUR POLICY. IF CUSTOMER IS PLANNING TO RETURN MATTRESS UNDER THE SLEEP TRIAL THEN MUST CALL THE LUCKY FIN HOMESTORE AT (423)335-4780 SO THAT A MATTRESS DROP OFF/PICK UP CAN BE SCHEDULED. IF CUSTOMER TRANSPORTS THE MATTRESS TO THE STORE THERE IS A RETURN FEE OF $99 THAT WILL BE DEDUCTED FROM THE MATTRESS RETURN REFUND/CREDIT AMOUNT THAT COVERS THE COST OF HANDLING/TRANSPORT/COST OF DISPOSAL FEES OF MATTRESS THAT MUST BE PAID. IF CUSTOMER NEEDS THE LUCKY FIN HOMESTORE TO ARRANGE MATTRESS PICKUP WITHIN 30 ROAD MILE RADIUS OF PHYSICAL STORE LOCATION THERE IS A $149 RETURN FEE THAT WILL BE DEDUCTED FROM THE MATTRESS RETURN REFUND/CREDIT AMOUNT THAT INCLUDES THE COST OF HANDLING/TRANSPORT/COST OF DISPOSAL FEES OF MATTRESS. FOR MATTRESS RETURNS WITH DISTANCES BETWEEN 31-50 ROAD MILE DISTANCE A $169 RETURN FEE WILL BE DEDUCTED FROM THE MATTRESS RETURN REFUND/CREDIT AMOUNT. ANY DISTANCE ABOVE 50 ROAD MILES FROM BRICK-AND-MORTAR STORE PLEASE CALL THE STORE FOR RETURN/PICK UP COST. PLEASE UNDERSTAND THAT THERE ARE COST INVOLVED TO RUN TRUCKS, GAS, INSURANCE, TIME OF DELIVERY/PICK UP CREW TO PICK UP AND HAUL OFF, DISPOSAL FEES OF MATTRESS SO THEREFORE THESE FEES ARE NEEDED.

IF YOU ARE NOT HAPPY WITH YOUR MATTRESS DURING THE 100 NIGHTS OF SLEEP TRIAL THE LUCKY FIN HOMESTORE WILL ALLOW 1 MATTRESS COMFORT EXCHANGE PER MATTRESS PURCHASED ON YOUR ORIGINAL DATE OF PURCHASE SUBJECT TO APPLICABLE RETURN POLICY AND FEE(S). IF CUSTOMER FINDS ANOTHER MATTRESS OFFERED AT THE LUCKY FIN HOMESTORE IN STORE FOR THE COMFORT EXCHANGE STORE WILL WAIVE $99 OF THE RETURN FEE WHETHER OLD MATTRESS BROUGHT IN BY CUSTOMER OR PICKED UP FROM RESIDENTIAL LOCATION.

THE LUCKY FIN HOMESTORE DOES NOT ACCEPT RETURNS/REFUNDS ON BASES WHETHER FIXED OR ADJUSTABLE, FOUNDATIONS, SHEETS, PILLOWS, MATTRESSES PROTECTORS OR OTHER BEDDING.

SALES PROMOTIONS AND ITEMS OFFERED AT THE LUCKY FIN HOMESTORE MAY BE DIFFERENT THAN WHAT MAY BE OFFERED THROUGH MANUFACTURER(S). THE LUCKY FIN HOMESTORE MAY OFFER COMPLIMENTARY ITEM(S) AS PART OF SALES PROMOTION (EXAMPLE FREE LUXURY SLEEP BUNDLE WITH MATTRESS PURCHASE) THAT MAY BE DIFFERENT THAN WHAT IS OFFERED ONLINE THROUGH MANUFACTURER. WE RESERVE THE RIGHT TO SUBSTITUTE OFFER/NOT OFFER THESE COMPLIMENTARY ITEM(S). COMPLIMENTARY ITEMS RETURNED ON BEHALF OF CUSTOMER ARE NON-REFUNDABLE AND NON-RETURNABLE. COMPLIMENTARY ITEM(S) TRULY COST THE RETAILER IN ORDER TO OFFER AS COMPLIMENTARY TO THE CUSTOMER AND THESE ITEMS ARE COMPLIMENTARY AS PART OF THE PURCHASE FOR SALES PROMOTION BUT ARE NOT COMPLIMENTARY AS PART OF A RETURN. UPON RETURN OF MATTRESS UNDER 100 NIGHTS OF SLEEP TRIAL IF COMPLIMENTARY ITEM(S) WERE GIVEN AS PART OF THE PURCHASE THE LUCKY FIN HOMESTORE RESERVES THE RIGHT TO DEDUCT FOR THE RETAIL COST OF THE ITEM(S) (THE RETAIL COST PRIOR TO BEING COMPLIMENTARY IN NATURE) PRIOR TO ISSUANCE OF MATTRESS REFUND. IF DURING THE RETURN OF THE MATTRESS UNDER THE SLEEP TRIAL THE CUSTOMER ELECTS FOR 1 TIME IN STORE COMFORT EXCHANGE THEN THE LUCKY FIN HOMESTORE WILL WAIVE THE RETAIL COST OF THE COMPLIMENTARY ITEM(S) BUT IT IS UNDERSTOOD THAT IF THERE ARE COMPLIMENTARY ITEM(S) OFFERED AT THE TIME ON THE NEW COMFORT EXCHANGE MATTRESS THEN THE CUSTOMER WILL NOT RECEIVE THE COMPLIMENTARY ITEM(S) IF OFFERED FOR THE NEW EXCHANGE MATTRESS. IF COMPLIMENTARY ITEM(S) OFFERED ON THE EXCHANGE MATTRESS AND THE CUSTOMER WANTS TO HAVE THE OPTION OF THESE ITEM(S) THEN CUSTOMER MAY EITHER PURCHASE THESE ITEM(S) AT FULL RETAIL COST OR PAY FOR THE RETAIL COST OF THE ORIGINAL TICKET ITEM(S) PRIOR TO BEING COMPLIMENTARY IN NATURE. THE LUCKY FIN HOMESTORE RESERVES THE RIGHT TO ADD, MODIFY OR CHANGE STORE POLICY AT ANY TIME. ADDITIONAL DETAILS ON STORE POLICY AND TERMS OF SERVICE CAN BE FOUND AT WWW.LUCKYFINHOMESTORE.COM OR MAY CALL BRICK AND MORTAR STORE AT (423)335-4780 FOR ASSISTANCE.

MERCHANDISE DESCRIPTION: WE GUARANTEE QUALITY OF THE ITEM(S) WE SELL INCLUDING FURNITURE, SIGNAGE, ELECTRONICS, GAMES AND OTHER HOME DÉCOR BUT WE CAN NOT GUARANTEE THAT THE ITEM(S) WE SELL WILL MATCH SOMETHING IN YOU HOME OR INTENDED DESTINATION. JUST AS WITH OTHER FURNITURE MANUFACTERERS, DISTRIBUTORS AND RETAILERS OF FURNITURE GAMES AND OTHER HOME DECOR COMPANIES SELLING GOODS TO CONSUMERS THE LUCKY FIN WILL MAKE REASONABLE OPPORTUNITYTO MAKE PICTURES, VIDEOS AND/OR AD DESCRIPTIONS THAT MOST ACCURATELY REFLECT THE ITEM(S) WE SELL BUT THERE ARE ALWAYS POSSIBLE COLOR VARIATIONS, PRESENTATIONS AND/OR DESCRIPTIONS THAT MAY VARY FROM THE PRODUCT BUT NOT OF INTENTION TO FALFSIFY OR MISLEAD IN NATURE. WE RESERVE THE RIGHT AND MAKE AWARE THAT WE MAY USE DIFFERENT PHOTO BACKGROUNDS TO HELP OUR PHOTOGRAPHERS ACCENT AND ADVERTISE OUR ITEM(S).  IN ADDITION TO THE LUCKY FIN THERE MAY BE DIFFERENT PRODUCT DESCRIPTION(S) AND INFORMATION THAT MAY NOT BE LISTED ON THIS WEBSITE AND WE ENCOURAGE CUSTOMERS TO VISIT MANUAFACTURERS SITE, IF AVAILABLE, CONCERNING THEIR RESPECTIVE PRODUCTS AS WELL. MANY OF THE ITEM(S) WE CARRY BOTH IN THE BRICK AND MORTAR STORE AND ONLINE ARE ONE OF A KIND ITEMS AND CAN NOT BE REPLICATED OR DUPLICATED. THE FLOOR SAMPLES ARE A REPRESENTATION OF A FINISH, FIT AND TAILORING OF PRODUCTS YOU MAY CHOOSE TO PURCHASE BUT LEATHER, STONE, WOOD AND ANTIQUE PRODUCTS ARE ONE OF A KIND AND MAY PRESENT WITH DIFFERENT VARIATON(S). LEATHER REFLECTS INDIVIDUALITY AND THE DIFFERENCES BETWEEN TONES, GRAINS, AND MARKINGS ARE NOT A DEFECT.  WE ALWAYS ENCOURAGE IF CONCERN FOR THESE POSSIBLE VARIATIONS TO VISIT OUR PHYSICAL SHOWROOM LOCATION OR LET US SEE ABOUT HOW WE CAN ASSIST SO YOU WILL BE HAPPY WITH YOUR PURCHASE.

WARRANTY: WE RESERVE THE RIGHT TO OFFER WARRANTY PLANS TO CUSTOMER THAT MAY BE IN ADDITION TO MANUFACTURER WARRANTIES. IT IS THE CUSTOMERS RESPONSIBILITY TO REVIEW THE WARRANTY COMPANIES REPECTIVE TERMS AND CONDITIONS PRIOR TO PURCHASING AND UTILIZING. IF THERE IS A WARRANTY CLAIM WITH AN EXTENDED WARRANTY THAT IS NOT MANUFACTURER WARRANTY PLEASE CALL RESPECTIVE COMPANY. FOR MANUFACTURER WARRANTIES YOU MAY CALL OR EMAIL THE LUCKY FIN FOR ANY MANUFACTURER WARRANTY QUESTIONS.

SALES TAX:  TENNESSEE SALES TAX MUST BE COLLECTED FOR BUT NOT LIMITED TO: IN-STORE RETAIL PURCHASES, ITEMS SHIPPED TO A TENNESSEE ADDRESS OR A CUSTOMER (OR ANOTHER PERSON OR ENTITY ACTING IN BEHALF OF THE CUSTOMER) COMES TO OUR PHYSICAL STORE OR WAREHOUSE LOCATION TO PICK UP THE MERCHANDISE. CURRENT SALES TAX FOR PHYSICAL STORE LOCATION IS 9.5%. CUSTOMERS THAT PLACE AN ORDER TO BE DELIVERED OUTSIDE THE STATE OF TENNESSEE CUSTOMER WILL NOT BE CHARGED SALES TAX BY THE LUCKY FIN BUT IT IS YOUR RESPONSIBILITY TO MAKE SURE THAT YOU FOLLOW THE APPLICABLE TAX LAWS OF THE RESPECTIVE STATE FOR WHICH THE ITEM(S) WILL BE DELIVERED. IF CUSTOMER PURCHASES THE LUCKY FIN ITEM(S) ON OTHER THIRD-PARTY PLATFORMS PLEASE REFER TO THEIR RESPECTIVE TERMS AND CONDITIONS OF SALES TAX COLLECTION.

STORE CARRYOUT & PICKUP: ITEMS PURCHASED AND WITH LUCKY FIN STAFF APPROVAL THAT CAN BE HAND CARRIED BY ONE PERSON MAY BE CARRIED OUT DAY OF PURCHASE IN-STORE. OTHER ITEMS WE SELL AT THE LUCKY FIN ARE LARGE, HEAVY AND BULKY AND MAY REQUIRE AT LEAST TWO PEOPLE TO LIFT. ON DAY OF YOUR PURCHASE IT IS AT THE LUCKY FIN STAFF OR STORE REPRESENTATIVE DISCRETION TO RESERVE THE RIGHT FOR THE ITEM TO BE CARRIED OUT ON DAY OF PURCHASE OTHERWISE LUCKY FIN REPRESENTATIVE WILL SCHEDULE A DATE AND TIME IN STORE DURING VISIT OR BY PHONE CALL AT LATER TIME SO TO RETRIEVE ITEM(S) AND ALLOW TIME TO SCHEDULE STORE PICK UP. UP TO 10 BUSINESS DAY PICK UP FROM ORIGINAL DAY OF PURCHASE IF IN STOCK OR AT STORE WAREHOUSE. CUSTOM ORDERS FROM THE MANUFACTURER OR DISTRIBUTOR ON BEHALF OF THE CUSTOMER THAT ARE NOT STOCKED YOU MUST ALLOW ADDITIONAL TIME FOR IN STORE OR WAREHOUSE PICKUP SINCE NOT STOCK AVAILABLE. YOU WILL BE NOTIFIED WHEN ITEM ARRIVES IN OUR BRICK AND MORTAR STORE OR WAREHOUSE TO SCHEDULE PICKUP.

IDENTIFICATION: THE LUCKY FIN RESERVES THE RIGHT TO ASK FOR IDENTIFICATION TO CONFIRM YOUR IDENTITY BY METHODS SUCH AS BUT NOT LIMITED TO: PHOTO ID, DRIVERS LICENSE, SALES RECEIPT. WE ALSO AT OUR DISCRETION MAY SCAN THE ID OR TAKE PHOTO OF THE VEHICLE PICKING UP ITEM. SECURITY CAMERAS MAY BE IN USE WITH LIVE RECORDING(S). UPON PICKUP OR DELIVERY OF ITEM(S) THE LUCKY FIN AND/OR DELIVERY COMPANY RESERVES THE RIGHT TO CONFIRM THE CUSTOMER OR ENTITY AND/OR PERSON(S) ACTING IN BEHALF OF THE CUSTOMER.

RIGHT TO INSPECT ITEM(S): YOU AS THE CUSTOMER CAN INSPECT YOUR ITEM(S) PRIOR TO LOADING.

LOADING ASSISTANCE: IT IS AT THE DISCRETION OF LUCKY FIN OWNER(S) AND/OR STAFF, CONTRACTOR, SUBCONTRACTORS, AGENTS OR AFFILATES WHETHER TO ASSIST IN LOADING OF ITEM(S) AND RESERVE RIGHT TO REFUSE FOR ANY REASON. THE ITEM WILL BE PLACED FOR PICKUP AND ULTIMATELY IT IS YOUR RESPONSIBILITY FOR LOADING ITEM(S) AND SECURING TO VEHICLE AND YOU CAN NOT HOLD LIABLE WITHIN ANY MEANS LUCKY FIN OR ANY OWNER(S), STAFF, CONTRACTOR, SUBCONTRACTORS, AGENTS OR AFFILATES RESPONSIBLE FOR ANY DAMAGES TO ITEM(S) AND/OR PERSONAL PROPERTY OR INJURY TO PERSON(S) IF RENDERING LOADING AND/OR ASSISTANCE IN YOUR BEHALF. CUSTOMERS ARE RESPONSIBLE FOR ALL SUPPLIES, TIE DOWNS, ROPES, STRAPS, PLASTIC, CARDBOARD OR ANY OTHER ITEM(S) NEEDED TO SECURE ITEM(S) FOR TRANSPORT AND IT IS THE CUSTOMERS SUBSEQUENT RESPONSIBILITY FOR SECURING ALL ITEMS TO ENSURE SAFE TRANSPORT.

FURNITURE AND CHILD SAFETY:

IT IS THE RESPONSIBILITY OF THE CUSTOMER AND/OR END USER WHEN PURCHASING ANY ITEM(S) FROM THE LUCKY FIN TO EVALUATE AND CONSIDER FOR THE NEED AND USE OF DEVICES TO REDUCE RISK OF FURNITURE AND/OR ITEM(S) TIP OVER OR OTHER INJURIES RISK. MANY DEVICES SUCH AS FURNITURE ANCHORS, WALL STRAPS AND WALL MOUNTS MAY BE PURCHASED ONLINE OR LOCALLY AT SELECT RETAIL STORES. SOME OF THE FURNITURE SOLD AT THE LUCKY FIN MAY ALREADY INCLUDE THESE TYPE OF DEVICES FROM THE MANUFACTURER BUT THE LUCKY FIN TYPICALLY DOESN’T INCLUDE THESE ITEMS OR INCLUDE THE CURRENT OR FUTURE COST OF PURCHASE OF THESE ITEM(S). IT IS THE CUSTOMER AND END USER RESPONSIBILITY FOR ALL ITEM(S) PURCHASED FROM THE LUCKY FIN TO DO THEIR OWN DUE DILIGENCE TO RESEARCH NEED FOR, PURCHASE AND TO IMPLEMENT ANY OF THESE DEVICES OR ADDITIONAL SAFETY MECHANISMS. THE LUCKY FIN CAN’T BE HELD LIABLE FOR ANY OUTCOMES RELATED TO USE OF, OR LACK THEREOF, OF UTILIZATION OF SAFETY DEVICES.                                                   

PRIVACY POLICY:

WE HAVE ENACTED A PRIVACY POLICY SO THAT YOU MAY FEEL BETTER ABOUT YOUR SHOPPING EXPERIENCE WITH US. WE ONLY COLLECT WHAT YOU GIVE US. WE DO NOT SELL OFF ANY PERSONAL INFORMATION, OFFER OR GIVE ANY PERSONAL INFORMATION TO OUTSIDE THIRD PARTIES THAT ARE NOT PERTINENT TO OUR RESPECTIVE DAILY BUSINESS. IT IS COMMON TO OBTAIN YOUR INFORMATION FOR OUR SHIPPING COMPANY FOR CONTACT INFORMATION SUCH AS BUT NOT LIMITED TO NAME, ADDRESS, PHONE NUMBER, EMAIL ADDRESS. WE HAVE THE RIGHT TO COLLECT PAYMENT VIA CASH, CHECK AND/OR CREDIT OR DEBIT CARD FOR ITEM(S) YOU INTEND TO PURCHASE AND WE HAVE A RIGHT TO ASK FOR MEANS TO CONFIRM IDENTIFICATION. YOUR PAYMENT OF ITEM(S) IS THROUGH A SECURED GATEWAY THROUGH OUR CREDIT/ DEBIT CARD COMPANY. THERE ARE OCCASIONS WHERE YOU MAY HAVE TO PAY SHIPPING THROUGH SHIPPING CARRIER AND THEN YOU HAVE TO VIEW SHIPPING COMPANIES TERMS AND CONDITIONS INCLUDING PRIVACY POLICY. WE DO NOT KEEP YOUR CREDIT CARD ON FILE. WE MAY KEEP INFORMATION FOR CONTACT SUCH AS NAME, ADDRESS, PHONE NUMBER, INFORMATION ON ITEMS YOU MAY LIKE AND IF GIVEN EMAILS. WE MAY CONTACT YOU BY EMAIL OR OTHER MEANS FOR UPDATE(S) INCLUDING SHIPPING INFORMATION AND SALE(S) DISCOUNT(S) OFFERED IF CUSTOMER AGREES TO. THERE MAY BE SOME THIRD-PARTY APPLICATIONS THAT WE USE THAT ARE IMPERATIVE TO OUR DAILY BUSINESS AND MAKE BETTER AND MORE PROFICIENT CUSTOMER EXPERIENCE SUCH AS BUT NOT LIMITED TO WEBSITE, CREDIT CARD PROCESSING, SHIP STATION, SHIPPING COMPANIES, USHIP, MAIL CHIMP, WARRANTY PLAN COMPANIES, COMPANIES RESPONSIBLE FOR LOANS, LINES OF CREDIT OR STRUCTURED PAYMENT TERMS. THESE APPLICATIONS ARE PART OF OUR PROCESSING OF ORDERS AND RESPECTIVE DAILY BUSINESS SO YOUR INFORMATION IS IMPORTANT TO HAVE FOR THESE APPLICATIONS.

COOKIES: OUR SITE MAY USE COOKIES SUCH AS FOR SHOPPING CART AND ALLOW FOR MORE PERSONALIZED SERVICE TO BETTER YOUR SHOPPING BY MAKING YOUR AWARE OF ITEMS OF INTEREST.

YOU MAY ALSO REVIEW THE LIGHTSPEED PRIVACY POLICY AND TERMS AND CONDITIONS SINCE OUR SITE IS HOSTED BY LIGHTSPEED. IF THE LUCKY FIN ITEM(S) ARE VIEWED ON DIFFERENT PLATFORMS PLEASE REFER TO THEIR RESPECTIVE TERMS AND CONDITIONS AS WELL.

OUR SITE IS NOT INTENDED FOR ANYONE UNDER THE AGE OF 18 AND WE DO NOT KNOWINGLY COLLECT INFORMATION ON MINORS AND/OR THOSE UNDER THE AGE OF 18.

POLICY AMENDMENT: WE RESERVE THE RIGHT TO AMEND THESE POLICIES AT ANY TIME WITHOUT NOTICE.

SHOPLIFTING: ZERO TOLERANCE SHOPLIFTING POLICY. WE RESERVE THE RIGHT TO PROSECUTE ALL SHOPLIFTING REGARDLESS OF DOLLAR AMOUNT AND REGARDLESS OF ITEM RETURN.

FOOD AND DRINKS: DUE TO THE NATURE OF THE ITEM(S) AND THE UNIQUENESS OF MANY ONE OF A KIND ITEM(S) THE LUCKY FIN HAS IN INVENTORY ON THE SHOWROOM FLOOR NO FOOD OR DRINKS SHOULD BE BROUGHT INTO THE STORE UNLESS SPECIFICALLY APPROVED BY MANAGEMENT. IF CUSTOMER COMES INTO THE LUCKY FIN WITH FOOD AND/OR DRINK THE LUCKY FIN RESERVES THE RIGHT TO ASK THE CUSTOMER TO TAKE FOOD AND/OR DRINK OUTSIDE OR TO DISCARD IMMEDIATELY IF CUSTOMER WANTS TO REMAIN IN THE STORE.

FRAUDULENT ACTIVITY: LUCKY FIN RESERVES THE RIGHT TO REPORT ALL POSSIBLE FRAUDULENT ACTIVITY TO THE APPROPRIATE AUTHORITIES WHETHER POSSBILE OFFENSE OCCURRED IN BRICK AND MORTAR STORE, WAREHOUSE OR ONLINE.

COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS: YOU UNDERSTAND THAT ON THIS WEBSITE OR IN THE BRICK AND MORTAR STORE AND/OR WAREHOUSE CONTAINS PROPERTY AND DATA AND OTHER CONTENT THAT IS PROTECTED UNDER COPYRIGHT LAWS, TRADEMARKS AND INTELLECTUAL PROPERTY RIGHTS OF THE RESPECTIVE OWNER(S) THAT WILL BE PROTECTED BY THE FULLEST EXTENT OF THE LAW. EXAMPLES OF CONTENT(S) THAT ARE PROTECTED INCLUDE BUT NOT LIMITED TO: TEXT, VIDEO, SOFTWARE, MUSIC, PICTURES, DESCRIPTIONS, LOGO(S), DATA. YOU MAY USE ONE COPY OF CONTENT ON SITE IF THIS IS USED FOR PERSONAL AND NOT COMMERCIAL USE. COMMERCIAL OR CONTENT USE NOT APPROVED BY WRITTEN CONSENT IS STRICTLY PROHIBITED. USE OF YOU AGREE NOT TO CHANGE OR MODIFY CONTENT(S) AS FOUND ON WEBSITE OR IN BRICK AND MORTAR STORE OR WAREHOUSE. THE LUCKY FIN DOES BUSINESS WITH MULTIPLE MANUFACTURERS, SUPPLIERS AND DISTRIBUTORS WITH CONTENT THAT MAY BE ON OUR SITE AND NOT OWNED BY US BUT RATHER APPROVED FOR USE BY US ON OUR SITE.

THIRD PARTY WEB SITES: THE LUCKY FIN CURRENTLY UTILIZES LIGHTSPEED RETAIL AND THE LUCKYFINHOMESTORE.COM IS CURRENTLY HOUSED ON SHOPIFY WITH SOME ADDITIONAL PLUG IN APPLICATIONS INCLUDED AND IN THE HOSTING FOR EASE OF SITE USE SUCH AS SHOPPING, PURCHASING, SHIPPING AND QUESTIONS WITH SHOPIFY OR APPLICATIONS WE RECOMMEND THROUGH THE TERMS AND CONDITIONS OF LIGHTSPEED AND/OR SHOPIFY AND THEIR RESPECTIVE APPLICATIONS. THERE MAY BE SEVERAL DIFFERENT WEBSITES THAT LINK TO LUCKYFINHOMESTORE.COM OR THAT LUCKYFINHOMESTORE.COM LINKS TO THAT HAVE THEIR OWN PRIVACY POLICIES AND TERMS OF USE THAT YOU SHOULD READ WHEN YOU VISIT EACH SITE. THIRD PARTY LINKS AND WEBSITES OF USE ARE PROVIDED AT CONVENIENCE BUT AT YOUR OWN RISK AS LUCKY FIN CAN NOT BEHELD RESPONSIBLE FOR ANY THIRD-PARTY LINKS CONTENT DATA, OUTCOME(S), EXPECTATION(S) OR EXPERIENCE(S).

ACCESS TO SITE: YOU AGREE NOT TO MODIFY THE SITE IN ANY WAY WITHOUT OUR WRITTEN PERMISSION. EXAMPLES TO BUT NOT LIMITED TO DATA MINING, ROBOTS, MALICIOUS SOFTWARE OR VIRUSES, DATA GATHER OR FOR BENEFITS OF OTHER MERCHANTS.  IF GUILTY OF ACTIONS AND OF INTENT YOU WILL BE HELD LIABLE FOR INTENTIONAL DAMAGE TO OUR WEBSITE AND SUBJECTED TO PROSECUTION AS APPLICABLE TO FULLEST EXTENT OF THE LAW. THE LUCKY FIN LLC AND/OR LUCKYFINHOMESTORE.COM IS AS IS WITHOUT ANY WARRANTY AND UNDER NO CIRCUMSTANCE CAN LUCKY FIN LLC AND/OR LUCKYFINHOMESTORE.COM BE HELD LIABLE FOR ANY DAMAGES TO YOUR COMPUTER OR MOBILE DEVICE DUE TO USE OF OUR WEBSITE. YOUR CONTINUED USE OF OUR WEBSITE CONSTITUTES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS AND IF YOU DO NOT AGREE PLEASE DO NOT ENTER OUR WEBSITE. OUR WEBSITE IS HOSTED BY SHOPIFY SO YOU MAY REFERENCE MORE INFORMATION ON SITE HOSTING AND PROTECTION GUIDELINES IN PLACE BY SHOPIFY.

SOCIAL MEDIA: THERE MAY BE LINKS TO OUR WEBSITE FROM SOCIAL MEDIA LINKS AND LINKS ON OUR WEBSITE TO SOCIAL MEDIA PLATFORMS WE UTILIZE FOR MARKETING SUCH AS BUT NOT LIMITED TO: FACEBOOK, INSTRAGRAM, PINTREST. PLEASE REVIEW THE POLICIES OF THE RESPECTIVE SOCIAL MEDIA SITE(S) BEFORE AGREEING TO ACCESS OUR SITE ON THE SOCIAL MEDIA PLATFORM. IT IS YOUR RESPONSIBILITY TO SAFEGUARD ALL YOUR OWN SOCIAL MEDIA AND PREVENT UNAUTHORIZED ACCESS AS THE LUCKY FIN CAN’T BE HELD RESPONSIBLE.  WE RESERVE THE RIGHT AT ANY TIME TO UTILIZE OUR STORE ON OTHER ECOMMERCE PLATFORMS FOR SELLING ITEM(S). IN ADDITION TO THE LUCKY FIN TERMS AND CONDITIONS IF AT ANY TIME THE LUCKY FIN UTILIZIES OTHER PLATFORMS FOR SELLING ITEM(S) YOU CHOOSE TO VIEW PLEASE REVIEW THE TERMS AND CONDITIONS OF THE RESPECTIVE OTHER PLATFORMS PRIOR TO INTENT TO VIEW.

COMPUTER AND MOBILE DEVICE: LUCKY FIN, LUCKYFINHOMESTORE.COM, OWNER(S), EMPLOYEE(S), AGENT(S), SUPPLIER(S), MANUFACTURER(S), SUPPLIER(S), DISTRIBUTOR(S), CONSULTANT(S) AND SUBCONTRACTOR(S) REPRESENTED ON OUR WEBSITE AND SOCIAL MEDIA AND IN OUR BRICK AND MORTAR STORE DUE TO USE OF OUR WEBSITE AND/OR SOCIAL MEDIA ACCOUNT(S) CAN NOT BE HELD LIABLE FOR ANY DAMAGE(S) TO ANY OF YOUR ITEM(S) TO INCLUDE BUT NOT LIMITED TO: DESKTOP/LAPTOP COMPUTERS, TABLETS, CELL PHONES OR OTHER DEVICES FOR VIEWING SITE ONLINE.

ONLINE AND IN-STORE CONDUCT: WE RESERVE RIGHT TO ASK YOU TO LEAVE BRICK AND MORTAR STORE OR TO REMOVE OR TERMINATE WEBSITE USAGE FOR ANY CONDITIONS BUT NOT LIMITED TO: UNLAWFUL OR FRAUDALANT BEHAVIOR, HARASSING, OBSCENE, EXPLICIT, HARMFUL, DEFAMATORY, ABUSIVE OR THREATING BEHAVIOR. YOU LAWFULLY AGREE TO USE OF THIS SITE.

STORE HOURS: WEDNESDAY(S) THROUGH SATURDAY(S) 10 A.M. TO 6 P.M. EASTERN TIME. SUNDAY(S) 1 P.M. TO 5 P.M. CLOSED ON MONDAYS AND TUESDAYS. DAILY STORE HOURS ARE ALWAYS SUBJECT TO CHANGE WITHOUT NOTICE. THERE MAY BE VARIABLE HOURS ON HOLIDAY(S) SO CUSTOMER MAY CALL THE STORE TO VERIFY BUSINESS HOURS.

MINORS AND STORE VISITATION: DUE TO THE ITEM(S) SOLD AT THE LUCKY FIN WE RESPECTFULLY REQUEST ALL MINORS BE ACCOMPANIED BY A LEGAL AGE ADULT GUARDIAN. 

INDEMNIFICATION: ENTERING THIS SITE OR VISITING BRICK AND MORTAR STORE CONSTITUTES YOUR AGREEMENT TO THE ACCEPTANCE OF ALL TERMS AND CONDITIONS INCLUDING BUT NOT LIMITED TO HOLD HARMLESS AND FREE FROM ANY AND ALL LOSSES, LIABILITY, DEMANDS, ACTIONS, COMPLAINTS AND CLAIM(S) THE LUCKY FIN LLC, OWNER(S), EMPLOYEE(S), AGENT(S), SUPPLIER(S), MANUFACTURER(S), DISTRIBUTOR(S), CONSULTANT(S) AND SUBCONTRACTOR(S).

ENTERING THIS SITE OR VISITING THE STORE WILL CONSTITUTE YOUR ACCEPTANCE OF ALL THE TERMS AND CONDITIONS. IF YOU DO NOT AGREE OR DO NOT ACCEPT THE TERMS AND CONDITIONS PLEASE DO NOT ENTER THE WEBSITE AND CONSIDERATION NOT TO VISIT RETAIL STORE. ENTERING THE LUCKY FIN ECOMMERCE WEBSITE(S) AND/OR ASSOCIATED EXTENSION OF USE ON OTHER ONLINE PLATFORMS AND/OR BRICK AND MORTAR STORE CONSITITUTES YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS WHETHER OR NOT YOU REVIEWED THEM AS YOUR ACCEPTANCE IS IMPLIED AS COPY OF THE TERMS AND CONDITIONS OF THE LUCKY FIN ARE AVAILABLE ONLINE AS WELL AS IN THE BRICK AND MORTAR STORE. IF THERE ARE ANY QUESTIONS ABOUT THE TERMS OR CONDITIONS PLEASE GIVE US A CALL AT THE LUCKY FIN (423) 335-4780.

YOU CAN COME VISIT US AT: 5602 KINGSPORT HIGHWAY, JOHNSON CITY, TN 37615.

THANK YOU FOR CHOOSING TO DO BUSINESS WITH US! LIVE LIKE YOUR ON VACATION!